格林威治動物醫院

What to ask before booking

• 1How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 2Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 3Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 4ER hours and referral path? Can non-urgent specialty visits be booked?
• 5Are Rx diets / chronic meds dispensed on site or external only?
• 6Visiting rules for inpatients, billing cadence, and itemised receipts?
• 7How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 8Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 9Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 10ER hours and referral path? Can non-urgent specialty visits be booked?
• 11Are Rx diets / chronic meds dispensed on site or external only?
• 12Visiting rules for inpatients, billing cadence, and itemised receipts?
• 13How is ER triage handled and what are typical wait times? Can we call ahead to confirm you can take the case and whether wards/surgery slots are available? (Review summaries cite long ER waits and unclear triage/transfer arrangements.)
• 14Which payment methods do you accept — is it cash only? Can we get a written, itemised estimate before tests/treatment, with the purpose of each test explained? (Review summaries cite cash-only and unclear upfront quoting.)
• 15How often and via what channel do you update inpatient status (e.g., scheduled LINE video/photo updates)? Do visits require an appointment? (Reviews mention LINE updates and bookable visits.)
• 16How do we book TCM acupuncture, rehab, or exotic-pet (e.g., rabbit) consults — are these limited to specific vets or sessions? (Service listings include acupuncture, rehab and exotic-pet care.)