名星動物醫院

What to ask before booking

• 1How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 2Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 3Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 4ER hours and referral path? Can non-urgent specialty visits be booked?
• 5Are Rx diets / chronic meds dispensed on site or external only?
• 6Visiting rules for inpatients, billing cadence, and itemised receipts?
• 7How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 8Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 9Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 10ER hours and referral path? Can non-urgent specialty visits be booked?
• 11Are Rx diets / chronic meds dispensed on site or external only?
• 12Visiting rules for inpatients, billing cadence, and itemised receipts?
• 13Do you handle luxation reduction and other orthopaedic procedures on site, and how are X-ray and pre-op assessment arranged?
• 14For cardiac cases, what does long-term management involve, and is echocardiography available in-house?
• 15For fever, vomiting or diarrhoea, can rapid tests/PCR and bloodwork be done same visit, or is observation tried first?
• 16Do anaesthesia/surgery cases get pre-anaesthetic bloodwork and a written anaesthesia plan?
• 17How is the in-house grooming service managed (drying, nails, rinsing), and how are infectious/inpatient cases isolated and disinfected?
• 18Is payment cash-only, or are cards/mobile payments accepted?