家德動物醫院

What to ask before booking

• 1How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 2Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 3Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 4ER hours and referral path? Can non-urgent specialty visits be booked?
• 5Are Rx diets / chronic meds dispensed on site or external only?
• 6Visiting rules for inpatients, billing cadence, and itemised receipts?
• 7How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 8Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 9Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 10ER hours and referral path? Can non-urgent specialty visits be booked?
• 11Are Rx diets / chronic meds dispensed on site or external only?
• 12Visiting rules for inpatients, billing cadence, and itemised receipts?
• 13Before surgery (spay/neuter, mass removal), can you provide in writing the suture method and material, anaesthesia risks, aftercare priorities and recheck plan?
• 14Will you state drug names, doses and side effects? Can meds/supplements be sold per tablet/piece, and what is the return/exchange policy?
• 15Can we get a written estimate covering exam, labs, meds and follow-up visits before treatment, to avoid gaps between quote and final bill?
• 16For exotics such as rabbits or guinea pigs, is a suitable vet on duty that day? Can we confirm species coverage and process by phone first?
• 17For long-term or specific meds, can we check stock by phone and confirm same-day availability?