愛生動物醫院

What to ask before booking

• 1How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 2Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 3Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 4ER hours and referral path? Can non-urgent specialty visits be booked?
• 5Are Rx diets / chronic meds dispensed on site or external only?
• 6Visiting rules for inpatients, billing cadence, and itemised receipts?
• 7How are consult fees and night/holiday surcharges calculated? Is there a public list or written estimate?
• 8Typical ranges for common labs/imaging — and is sedation/anaesthesia billed separately?
• 9Do you take chronic/senior rechecks? Can we send records and a meds list ahead?
• 10ER hours and referral path? Can non-urgent specialty visits be booked?
• 11Are Rx diets / chronic meds dispensed on site or external only?
• 12Visiting rules for inpatients, billing cadence, and itemised receipts?
• 13For urgent/critical cases, can we call ahead with symptoms, and how do you triage on arrival?
• 14If hospitalisation or multi-step treatment is suggested, can you first explain the goals, monitoring plan and daily itemised costs?
• 15Since check-in is walk-in, how long are typical waits — and do surgeries like desexing need advance booking and fasting?
• 16Do you accept rescued strays or TNR cases? What's the process and cost?
• 17What payment methods are accepted — cash only, or cards/bank transfer too?