Question 1

Is the app free?

Accepted Answer

Yes. Logging, reminders, family sharing and the 30-day report are free for up to 3 pets. Membership adds long-term trends beyond 30 days, AI care answers up to 30 a day, unlimited lab scans and unlimited pets.

Question 2

Can family members use it together?

Accepted Answer

Yes, and it's free. Invite as many family members and caregivers as you need — everyone sees the same reminders and records.

Question 3

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption to protect all your data. Your personal information is never sold to third parties.

Question 4

Can I track multiple pets?

Accepted Answer

Yes! The free plan covers up to 3 pets, and Pawssport Membership has no limit.

Question 5

How do I export health reports for my vet?

Accepted Answer

Tap once to export a PDF report for your vet — medications, weight trends and a summary of the last 30 days, free. Members can also export ranges beyond 30 days.

Question 6

What pets can I track?

Accepted Answer

The Pawssport supports dogs and cats. You can customize health logs for any pet's specific needs.

Question 7

Does it track diabetes?

Accepted Answer

Yes. You can log blood glucose readings, insulin doses, meals, and see trend charts to share with your veterinarian. Many of our users manage diabetic pets with The Pawssport.

Question 8

Can I use it for cats and dogs?

Accepted Answer

Absolutely. Switch between different pets easily. Each pet gets its own health profile, logs, and reminders.

Question 9

What is a seizure log?

Accepted Answer

A seizure log lets you record seizure events with details like severity, duration, and optional video. This helps your vet assess patterns and adjust treatment.

Question 10

Can I share my family records?

Accepted Answer

Yes, free. Invite unlimited family members to view and log data for shared pets.

Question 11

How does medication reminder work?

Accepted Answer

Set up medication schedules with dose, frequency, and type. The app sends push notifications at scheduled times. Mark doses as given for complete records.

Question 12

What happens if I stop using the app?

Accepted Answer

Your data remains safe for 3 months on the free plan or indefinitely on a membership. You can export all your data anytime before or after stopping.

Question 13

Can I track seizure events with video?

Accepted Answer

Yes. While logging a seizure you can attach video clips. This provides your vet with crucial visual evidence for diagnosis and treatment decisions.

Question 14

Does the app work for elderly pets?

Accepted Answer

Yes. The Pawssport is designed with chronic care in mind — perfect for elderly pets needing regular medication, monitoring, and vet coordination.

Question 15

How often should I log my pet's weight?

Accepted Answer

We recommend logging weekly for healthy adult pets and 2-3 times per week for pets on weight management or with conditions like diabetes or kidney disease.

Question 16

Can family members add data for the same pet?

Accepted Answer

Yes. All invited members can log events, medications, and observations for the same pet. Activity is timestamped so you can see who logged what and when.

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